Contact Sunshine Clean Cart

Get Service, Ask Questions, or Report an Issue

We’re here to help. Whether you want to sign up for residential pickup, request a commercial proposal, arrange bin delivery, or report a missed pickup, our customer service team is ready to assist.

Get In Touch

Reach us by phone or visit our office during business hours. For urgent matters outside normal hours, call our emergency line to discuss immediate needs.

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Main Phone

(615) 960-8108

Primary customer service line for signups, billing, and scheduling.

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Office Location

Sunshine Clean Cart

8621 Hwy 41 N
Adams, TN 37010
United States

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Service Hours

Monday–Sunday: 7:00 AM – 5:00 PM

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After-hours: Call our main number and follow prompts for emergency assistance.

General Inquiry Form

While we encourage phone contact for immediate service at (615) 960-8108, you can also submit a request online below.

Contact Us

What You Can Contact Us About

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New service setup for residential or commercial accounts

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Bin delivery and setup scheduling

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Missed pickups and correction scheduling

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Special pickups for bulky items, events, or temporary needs

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Commercial contracts and waste audits

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Account and billing questions

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Employment and career inquiries

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Damage or maintenance requests for carts and bins

How to Request New Service

To request new residential or commercial service:

Call (615) 960-8108 to provide your address and basic needs.

We’ll confirm serviceability and recommend the appropriate plan.

Review and accept the proposed plan and billing terms.

Schedule cart or bin delivery and your first pickup date.

How to Report a Missed Pickup

If your scheduled pickup was missed or you have a service issue:

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Call (615) 960-8108 within 24 hours and provide your address and scheduled pickup day.

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We will investigate the cause and schedule a makeup pickup or provide instructions for next steps.

Note: Our goal is to prioritize missed-pickup requests so your property stays clean without extended delays.

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Billing & Payment

  • Our billing department handles monthly statements, autopay setup, and billing inquiries.
  • For account-specific questions, call (615) 960-8108 and ask for the billing specialist.
  • We accept major payment methods; discuss options during setup or call for current policies.
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Careers & Employment

Interested in working with Sunshine Clean Cart? We hire drivers, maintenance technicians, route planners, and office staff.

Call (615) 960-8108 to inquire about openings or bring a resume to our office during business hours.

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Feedback & Outreach

We value feedback from customers and community members. Your suggestions help us improve routes, equipment, and communications.

Contact our community outreach line at (615) 960-8108 to discuss neighborhood programs, event support, or educational outreach.

How We Respond to Calls

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Calls received during service hours are typically answered by a live representative.

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For high call volumes, voicemail may be used; we return calls in the order received and prioritize missed-pickup and emergency requests.

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Please provide clear address information and a contact phone number so we can respond quickly.

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Privacy and Data Handling

We handle customer data securely and use contact information only for service communications, billing, and account management. For privacy-related inquiries, call the office for details on our data handling policies.

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Emergency and Disaster Response

In severe weather or disaster scenarios, we coordinate with local authorities and prioritize safety. If you experience an urgent issue related to service interruptions, call our main line for guidance. We will communicate timeline updates and collect information to manage contingencies efficiently.

Frequently Asked Questions (FAQs)

  • How quickly can I start service?

    New services generally start within days to a week depending on cart availability and route schedules. Call (615) 960-8108 to get a specific start date.

  • What happens if my cart is stolen or damaged?

    Report theft or damage immediately to (615) 960-8108. We will guide you through the replacement process and any documentation required.

  • How do I request an extra or emergency pickup?

    Call (615) 960-8108 and request an extra pickup. We’ll provide availability and cost information. Emergency pickups depend on truck availability and may incur additional fees.

  • Do you provide written estimates for commercial service?

    Yes. For commercial accounts, we provide formal proposals and service agreements. Schedule an assessment by calling (615) 960-8108.

  • How do I update my billing information?

    Call the billing department at (615) 960-8108. We will update your account details securely and confirm changes.